OTL-104
Email Writing Ethics and Best Practices
Improve the quality of your professional communication by learning to choose the right channel and craft clear, ethical, and effective emails. This training gives you the tools to collaborate better — without overloading inboxes.
Live Trainer | Hands-On Exercises | Small Group Learning
- Duration: 1,5 hours
- Languages: French – English
Funding
available for your training programs
New Skills That Make a Real Difference
Writing a good email is more than a matter of etiquette — it’s a powerful tool for clarity, efficiency, and collaboration. In this 1.5-hour training session, you’ll learn how to write clear, respectful, and purposeful messages, while building strong digital habits.
Why Take This Training?
Do you feel like your emails are sometimes ignored, misunderstood, or spark unnecessary back-and-forth? This training will help you:
- Choose the right communication channel for each situation
- Write clear, well-structured professional emails
- Apply ethical digital communication principles
- Improve your response times and manage follow-ups smartly
- Reduce unnecessary emails and collaborate more effectively
Master the art of professional email writing and digital ethics
Here’s everything you’ll gain from this 90-minute training. Learning objectives, target audience, course outline and included materials — everything you need to turn your emails into powerful tools for clear and effective collaboration.
By the end of this training, participants will be able to:
- Select the appropriate communication channel based on the situation
- Apply ethical standards to professional email writing
No prerequisites required.
Target Audience: Managers, administrative staff, customer service representatives, or any professional who communicates with internal or external clients via email.
- Select the right mode of communication for a given situation
- Identify if email is the right mode of communication for a given situation
- Apply the principles of ethical email writing
- Apply the principles of ethical email writing
- Use To, CC and BCC fields correctly
- Use a convention for writing subject lines
- Structure a message to make it easier to read
- Create a communication template with the Quick Part
- Make a review before sending
- Perform a language revision
- Selecting how to send attachments
- Reply efficiently to emails
- Determining a reasonable response time
- When to put your away message
- How to manage multiple email exchanges
- Apply the principles of ethical email writing
- Complete guide with explanations and step-by-step instructions
- Practical exercise sheets
- Training certificate
- Recognition badge to share on LinkedIn
- Free 6-month post-training follow-up
How to Purchase Our Training Programs?
Thanks to our training platform, you can choose the method that best suits your organizational reality and purchasing preferences.
Register online
You can select a public session at a date that works for you, directly online. Whether it’s one or several courses, the process is simple, fast, and 100% autonomous.
Register for the training
License Purchase
As a manager, you purchase registration codes for your team. A Sylbert advisor will help you choose the most relevant courses for your organization.
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Private Groups
You plan sessions reserved for your teams, on the dates of your choice. This format allows you to tailor the content to your context, with full support from our team.
Talk to our teamA Training Program Eligible for Public Subsidies
The Sylbert Method is officially recognized as a training program eligible for public subsidies, such as those offered by Services Québec. It supports the continuous improvement of work methods and the adoption of effective, collaborative practices in Microsoft 365.
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