Privacy Policy

Do you want to know how we handle your data?

• What data do we collect and why?
• What do we do with it? With whom do we share your data?
• What are your rights and how can you exercise them?

This Privacy Policy will inform you of the data processing practices of Académie Sylbert Inc. This Privacy Policy aims to establish responsible and transparent data management practices in all our relationships with our customers.

The Privacy Policy has been written in accordance with federal and provincial laws and the practices in our industry.

Académie Sylbert Inc. reserves the right to modify this policy at any time with immediate effect upon posting on the site, without any responsibility to you or any other person. If we modify the terms, we will display the new policy on the site and indicate the most recent update date.

Your personal information helps us better understand your needs and preferences, establish a responsible business relationship with you, and ensure quality service. This includes all information we have collected during the registration process, such as billing records, courses taken, and other contact information.

We will use the information you provide through this site to answer your questions, register you for a course or seminar, provide you with a proposal, subscribe you to our newsletter, etc.

You may receive periodic information from us, special invitations or other communications by email, mail or phone. If you would like your name removed from one or all of our mailing lists, please contact us by email, phone or mail.

The processing of your personal information is confidential. We do not sell or transmit any personal information about our customers to other organizations or businesses. In all cases, your personal information is never used for purposes other than those expressed here, unless explicit prior consent is obtained.

Withdrawing Your Consent

You may request to withdraw your consent for the use, disclosure, and retention of your personal information.

The processing of this request depends on the situation and the intended purpose. Depending on the case:

• You may withdraw your consent, but we will no longer be able to provide you with a service that depends on it (for example, if you wish to withdraw a request you have submitted);
• You cannot withdraw your consent, as the processing of your personal information is necessary or mandatory (for example, the minimum information needed for access to the Julia platform).

In all cases, we may need to retain certain personal information to comply with our legal obligations.

Accessing and Correcting Your Personal Information

You have rights related to your personal information. You can ask us:

• To access it;
• To correct or update it.

Steps for Processing a Request:

• You must send a written request to the Privacy Officer. You can find their contact details at the end of this policy;
• We will process your request within a reasonable time (usually 30 days). This period may vary depending on the volume of current requests;
• You will receive our response in writing.

Here are the steps for processing a request:

Reception

• You must send a written request to the Privacy Officer. You can find their contact details at the end of this policy;
• The individual must indicate:
  • Their name,
  • Their contact details, including a phone number,
  • The subject and reasons for their complaint, providing enough detail so that it can be evaluated by The Company.

If the complaint is not sufficiently specific, the Privacy Officer may request any additional information deemed necessary to evaluate the complaint.

Processing

The Company commits to treating every complaint received confidentially.

Within 30 days of receiving the complaint or following the receipt of all additional information deemed necessary and required by The Company’s Privacy Officer to process it, the latter must evaluate it and provide a motivated written response by email to the complainant. This evaluation aims to determine if the processing of personal information by The Company complies with this policy, any other policy and practice in place within the organization, and applicable legislation or regulations. This period may be extended to 3 months in the case of a high number of requests.

If the complaint cannot be processed within this time frame, the complainant must be informed of the reasons justifying the extension of the period, the progress of the complaint processing, and the reasonable time needed to provide a final response.

The Company must keep a separate file for each complaint addressed to it. Each file contains the complaint, the analysis and documentation supporting its evaluation, and the response sent to the person who originated the complaint.

It is also possible to file a complaint with the Quebec Access to Information Commission or any other personal information protection oversight body responsible for enforcing the law concerned by the subject of the complaint.

However, The Company encourages anyone interested to first contact its Privacy Officer and to wait until the end of The Company’s processing procedure.

We Limit Access to Your Personal Information

Only staff members who need to process your personal information to fulfill their duties are allowed access. These individuals have access only to the information necessary to perform their tasks.

We have established roles and responsibilities for staff members throughout the cycle of processing your personal information, from its collection to its destruction.

We Implement Robust Security Measures

We have put in place several types of measures to protect your personal information against loss, theft, and any unauthorized access, use, or disclosure. These include:

• Technological measures, such as firewalls;
• Organizational measures, such as adopting thematic information security policies.

Your information is exclusively retained by Académie Sylbert Inc. It is stored in databases protected by regularly updated security technologies and subject to strict control procedures.

Agents of Académie Sylbert Inc. only have occasional access to these databases for specific objectives related to their task and are required to adhere to our security procedures and confidentiality rules.

What Information is Collected?

• Personal Information Collected by Académie Sylbert Inc. from Its Clients: Académie Sylbert Inc. only collects the personal information that you provide during your online or telephone registration for courses or the waiting list for a course. This also includes information you provide when commenting on our Facebook or LinkedIn web pages, filling out a coupon to benefit from a promotion, or registering for an advertising contest. The collected personal information includes your name, address, phone number, email address, gender (male/female), age, credit card number, and, if you agree, certain other information. By providing your personal information, you consent to its collection, use, and disclosure for the purposes designated and in the cases stated in the policy.
• Automatically Collected Information: We receive and store certain information each time you communicate with us. For example, like many websites, we may use cookies, which allow us to obtain certain information when your browser accesses sylbert.com.

We Destroy Your Personal Information After Fulfilling Our Obligations

We retain your information as long as necessary to achieve the purposes described in this policy. Even if you no longer have a relationship with us, we must retain your personal information for a certain period to comply with our legal obligations. As long as we retain them, we continue to protect your personal information and ensure its confidentiality.

We have established a retention schedule to clearly define the retention period for certain types of information. Once this period has passed, we permanently and securely destroy your personal information.

The Académie Sylbert Inc. website includes links to websites operated by other companies. By clicking on these links, you leave the Académie Sylbert Inc. site. Académie Sylbert Inc. has not developed or verified the accuracy or reviewed the data contained on these sites. Académie Sylbert Inc. has no control over the operation of these websites and the fact that they are listed on the Académie Sylbert Inc. site does not in any way imply responsibility of Académie Sylbert Inc. with respect to their content, products/services provided, or any damages or losses that they may cause you. Any personal information you transmit through these websites will be subject to the privacy policy of these sites alone. We recommend that you pay particular attention to the privacy protection policies of these sites.

Upon request and with sufficient identification, Académie Sylbert Inc. can provide you with a list of the personal information they hold about you, as well as details of its use. This information will be provided to you free of charge within a reasonable time. You can also request an update of your personal information at any time and obtain the required corrections.

Académie Sylbert Inc. and its agents always ask for your permission before using your personal information, except in certain exceptional situations or as required by law.

Académie Sylbert Inc. provides a secure browsing environment. There is no shopping cart process on this website. All purchases are made on our Julia platform (https://julia.sylbert.com) and are governed by their Privacy Policy.

Like most websites, the Académie Sylbert Inc. website uses cookies. These allow us to identify your computer and save your preferences for your next visits.

The “cookie” is a small text file that is incorporated into your hard drive from some web pages on the site. The cookies used by Académie Sylbert Inc. are harmless in the sense that they cannot extract information from your hard drive. Furthermore, you have full control over them since you can delete them. Académie Sylbert Inc. may use cookies to monitor site traffic, transmit useful information to its marketing service, and customize future use of the site.

The user can legally refuse cookies. These cookies cannot give access to your computer or provide information other than what you voluntarily transmit during your visit. It is up to you to disable cookies from your browser. Please note, however, that in such a case, you will not be able to fully enjoy the features and benefits of our website.

Académie Sylbert Inc. uses automated devices and applications provided by third parties such as Google Analytics to evaluate its site and service usage. These observations do not personally identify you. They are used instead to analyze the strengths and weaknesses of the site in order to make your visits more convenient and enjoyable.

Some cookies are also used for remarketing actions, which allow the promotion of our online services to visitors of Académie Sylbert Inc. Third-party providers, including Google, use both proprietary cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to obtain information, optimize and distribute Académie Sylbert Inc. ads on websites. Visitors can opt-out of remarketing ads and customize Google Display Network ads through the Ad Preference Manager.

Académie Sylbert Inc. uses Google Analytics services to observe the use of its site by its visitors. These observations do not personally identify you. They are used instead to analyze the strengths and weaknesses of the site in order to make your visits more convenient and enjoyable.