COM-101
Ethics and Best Communication Practices in Workplace
Master the golden rules of professional communication within Microsoft 365. This training helps you choose the right channel, structure your messages clearly, and avoid the pitfalls of scattered digital communication.
Live Trainer | Hands-On Exercises | Small Group Learning
- Duration: 2 hours
- Languages: French – English
Funding
available for your training programs
New Skills That Make a Real Difference
Learn to communicate more effectively in a digital world where messages come at you from all directions. This course will help you build simple habits for using a professional tone, clarifying your intent, and selecting the right tool at the right time—whether in Outlook or Teams.
Why Take This Training?
Email overload, misunderstood messages, and constant notifications can harm productivity. This training helps you regain control of your communications by applying ethical, clear, and effective practices adapted to your daily reality.
You will learn:
- When to choose an email, a Teams chat, or a meeting
- How to structure a clear and impactful message
- Concrete tools to better manage your exchanges, responses, and follow-ups
Mastering the Art of Digital Workplace Communication
In a world where every notification can be a distraction, this training equips you to turn your emails, messages, and digital interactions into tools for clear, professional, and effective collaboration. In just 2 hours, you’ll learn to better structure your communications, choose the right channel, and develop reflexes that reduce misunderstandings.
Download the training planBy the end of this course, you will be able to:
- Select the appropriate mode of communication for different situations
- Apply ethical principles in professional communication
Basic knowledge of Microsoft Teams (optional).
Target audience: Managers, administrative staff, customer service teams, or anyone who communicates remotely with colleagues or clients.
- Select the right communication mode for a given situation
- Identify the right channel based on context
- Understand the differences between options offered in Teams
- Apply principles of ethical communication in the workplace
- Draft effective messages:
- Correct use of To, CC, and Bcc fields
- Best practices for writing subject lines and titles
- Structure a clear and readable message
- Create message templates using Quick Parts
- Manage the rise in communications and distractions:
- Use conversation settings to minimize email back-and-forth
- Adjust Teams notification preferences to stay focused
- Respond effectively to messages:
- Set reasonable response time expectations
- Use out-of-office messages wisely
- Best practices for reactions and mentions to ensure clarity
- Draft effective messages:
- Complete guide with explanations and step-by-step instructions
- Practical exercise sheets
- Training certificate
- Recognition badge to share on LinkedIn
- Free 6-month post-training follow-up
How to Purchase Our Training Programs?
Thanks to our training platform, you can choose the method that best suits your organizational reality and purchasing preferences.
Register online
You can select a public session at a date that works for you, directly online. Whether it’s one or several courses, the process is simple, fast, and 100% autonomous.
Register for the training
License Purchase
As a manager, you purchase registration codes for your team. A Sylbert advisor will help you choose the most relevant courses for your organization.
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Private Groups
You plan sessions reserved for your teams, on the dates of your choice. This format allows you to tailor the content to your context, with full support from our team.
Talk to our teamA Training Program Eligible for Public Subsidies
The Sylbert Method is officially recognized as a training program eligible for public subsidies, such as those offered by Services Québec. It supports the continuous improvement of work methods and the adoption of effective, collaborative practices in Microsoft 365.
Schedule a meeting Learn More About the Sylbert Method
Take Back Control of Your Workday
Fewer surprises. Less chaos. More clarity and collaboration. Our trainings transform work habits using methods you can apply right away. Want to know where to start?