{"id":2989,"date":"2025-06-20T17:51:42","date_gmt":"2025-06-20T21:51:42","guid":{"rendered":"https:\/\/sylbert.com\/formation\/ethique-et-bonnes-pratiques-de-communication-au-travail\/"},"modified":"2026-04-01T16:52:17","modified_gmt":"2026-04-01T20:52:17","slug":"ethics-and-best-communication-practices-in-workplace","status":"publish","type":"formation","link":"https:\/\/sylbert.com\/en\/formation\/ethics-and-best-communication-practices-in-workplace\/","title":{"rendered":"Ethics and Best Communication Practices in Workplace"},"content":{"rendered":"    <section class=\"media || section white smaller-container\">\n        \r\n<span class=\"absolute  left-0 top-0\" ><\/span>        <div class=\"wrapper || \">\n            <div class=\"content-container || lg:flex flex-col items-center\">\n                    <div class=\"intro-title-description-centered || text-center mb-12 || lg:grid-col xl:mb-16\">\n        <div class=\"flex flex-col items-center || lg:col-start-3 lg:col-span-8 xl:col-start-4 xl:col-span-6\">\n                            <h2 class=\"text-h2\">New <span class=\"colored-text\">Skills<\/span> That Make a Real Difference<\/h2>\n            <div class=\"wysiwyg-container || [&#038;_*]:text-center [&#038;_*]:justify-self-center mt-6\">\n    <p>Learn to communicate more effectively in a digital world where messages come at you from all directions. This course will help you build simple habits for using a professional tone, clarifying your intent, and selecting the right tool at the right time\u2014whether in Outlook or Teams.<\/p>\n<\/div>        <\/div>\n    <\/div>\n                                            <a data-fancybox href=\"https:\/\/youtu.be\/1RhJGhwMXxY\" class=\"group external-link || relative block rounded-corners overflow-hidden lg:max-w-[90%] lg:w-full\">\n                                    <div class=\"thumbnail w-full rounded-corners\"\n        style=\"padding-bottom: 50.460526315789%\"\n    >\n\n\n    <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1280\" src=\"https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2203516-jpeg-1-1920x1280.jpg\" class=\"rounded-corners\" alt=\"Grande image\" srcset=\"https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2203516-jpeg-1-1920x1280.jpg 1920w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2203516-jpeg-1-1536x1024.jpg 1536w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2203516-jpeg-1-2048x1365.jpg 2048w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2203516-jpeg-1-1400x933.jpg 1400w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2203516-jpeg-1-1024x683.jpg 1024w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2203516-jpeg-1-640x427.jpg 640w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2203516-jpeg-1-480x320.jpg 480w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2203516-jpeg-1-350x233.jpg 350w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2203516-jpeg-1-150x100.jpg 150w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>  <\/div>                                <div class=\"overlay || absolute top-0 left-0 w-full h-full bg-black\/30\"><\/div>\n                                <div class=\"play-button || absolute top-1\/2 left-1\/2 -translate-x-1\/2 -translate-y-1\/2 bg-secondary rounded-full size-16 [&#038;_svg]:ml-1 transition-all duration-200 group-hover:scale-[1.05] || md:size-20 max-lg:[&#038;_svg]:scale-[0.8] 2xl:size-[6.875rem]\">\n                                <\/div>\n                                <div class=\"play-icon || absolute top-1\/2 left-1\/2 -translate-x-[calc(50%-2px)] -translate-y-1\/2 transition-all duration-200 scale-[0.6] group-hover:scale-[0.65] || md:scale-[0.8] md:group-hover:scale-[0.85] 2xl:scale-100 2xl:group-hover:scale-[1.05]\">\n                                    <svg width=\"19\" height=\"22\" viewBox=\"0 0 19 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M18 9.26792C19.3333 10.0377 19.3333 11.9622 18 12.732L3 21.3923C1.66667 22.1621 9.31526e-07 21.1998 9.98824e-07 19.6602L1.75593e-06 2.33971C1.82323e-06 0.80011 1.66667 -0.16214 3 0.607661L18 9.26792Z\" fill=\"#F2F2F2\"\/>\n<\/svg>\n                                <\/div>\n                            <\/a>\n                                                                        <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section class=\"text-and-image || section \">\n        \r\n<span class=\"absolute  left-0 top-0\" ><\/span>        <div class=\"wrapper || lg:grid-col\">\n                            <h2 class=\"text-h2 || mb-12 || lg:mb-16 lg:col-span-8 xl:col-span-7\">Why Take This Training?<\/h2>\n                        <div class=\"content || lg:col-start-1 lg:col-span-7 xl:col-span-6 lg:row-start-2\">\n                <div class=\"wysiwyg-container \">\n    <p>Email overload, misunderstood messages, and constant notifications can harm productivity. This training helps you regain control of your communications by applying ethical, clear, and effective practices adapted to your daily reality.<\/p>\n<p>You will learn:<\/p>\n<ul>\n<li>When to choose an email, a Teams chat, or a meeting<\/li>\n<li>How to structure a clear and impactful message<\/li>\n<li>Concrete tools to better manage your exchanges, responses, and follow-ups<\/li>\n<\/ul>\n<a class=\"btn-primary arrow\" href=\"https:\/\/bookings.sylbert.com\/#\/4486185000006298050\" target=\"_blank\" rel=\"noopener\"> Talk to our team <span class=\"arrows\"> <span class=\"first\"> <svg width=\"11\" height=\"14\" viewbox=\"0 0 11 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2192_397)\"> <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.44966 0.192982C5.34938 0.0701754 5.19678 0 5.03983 0H0.536063C0.326789 0 0.139314 0.122807 0.0477558 0.311403C-0.0394419 0.5 -0.00892272 0.72807 0.126234 0.885965C1.4342 2.44298 4.08501 5.60088 4.96571 6.64912C5.13575 6.85088 5.13575 7.14474 4.96571 7.34649C4.08501 8.39474 1.4342 11.5526 0.126234 13.1096C-0.00892272 13.2719 -0.0394419 13.4956 0.0477558 13.6842C0.134954 13.8728 0.326789 13.9956 0.536063 13.9956H5.03983C5.19678 13.9956 5.34938 13.9254 5.44966 13.8026C6.25188 12.8465 9.82263 8.5921 10.8734 7.3421C11.0434 7.14035 11.0434 6.84649 10.8734 6.64474C9.82263 5.39912 6.25188 1.14474 5.44966 0.192982Z\" fill=\"white\"><\/path> <\/g> <defs> <rect width=\"11\" height=\"14\" fill=\"white\"><\/rect> <\/defs> <\/svg> <\/span> <span class=\"second\"> <svg width=\"11\" height=\"14\" viewbox=\"0 0 11 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2192_397)\"> <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.44966 0.192982C5.34938 0.0701754 5.19678 0 5.03983 0H0.536063C0.326789 0 0.139314 0.122807 0.0477558 0.311403C-0.0394419 0.5 -0.00892272 0.72807 0.126234 0.885965C1.4342 2.44298 4.08501 5.60088 4.96571 6.64912C5.13575 6.85088 5.13575 7.14474 4.96571 7.34649C4.08501 8.39474 1.4342 11.5526 0.126234 13.1096C-0.00892272 13.2719 -0.0394419 13.4956 0.0477558 13.6842C0.134954 13.8728 0.326789 13.9956 0.536063 13.9956H5.03983C5.19678 13.9956 5.34938 13.9254 5.44966 13.8026C6.25188 12.8465 9.82263 8.5921 10.8734 7.3421C11.0434 7.14035 11.0434 6.84649 10.8734 6.64474C9.82263 5.39912 6.25188 1.14474 5.44966 0.192982Z\" fill=\"white\"><\/path> <\/g> <defs> <rect width=\"11\" height=\"14\" fill=\"white\"><\/rect> <\/defs> <\/svg> <\/span> <\/span> <\/a>\n<\/div>            <\/div>\n            <div class=\"relative max-h-fit mt-8 || lg:mt-0 lg:col-start-8 lg:col-span-5 lg:row-start-2\">\n                    <div class=\"thumbnail w-full rounded-corners\"\n        style=\"padding-bottom: 100%\"\n    >\n\n\n    <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1448\" src=\"https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/8598f23ae46f2ce52ab850631b0ed0573efa6108-1024x1448.jpg\" class=\"rounded-corners\" alt=\"Module image\" srcset=\"https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/8598f23ae46f2ce52ab850631b0ed0573efa6108-1024x1448.jpg 1024w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/8598f23ae46f2ce52ab850631b0ed0573efa6108-1086x1536.jpg 1086w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/8598f23ae46f2ce52ab850631b0ed0573efa6108-1448x2048.jpg 1448w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/8598f23ae46f2ce52ab850631b0ed0573efa6108-1920x2716.jpg 1920w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/8598f23ae46f2ce52ab850631b0ed0573efa6108-1400x1980.jpg 1400w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/8598f23ae46f2ce52ab850631b0ed0573efa6108-640x905.jpg 640w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/8598f23ae46f2ce52ab850631b0ed0573efa6108-480x679.jpg 480w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/8598f23ae46f2ce52ab850631b0ed0573efa6108-350x495.jpg 350w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/8598f23ae46f2ce52ab850631b0ed0573efa6108-150x212.jpg 150w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/8598f23ae46f2ce52ab850631b0ed0573efa6108-scaled.jpg 1810w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>  <\/div>                            <\/div>\n        <\/div>\n    <\/section>\n\n\n    <section class=\"text-and-image-accordions || section different-background blue\">\r\n        \r\n<span class=\"absolute  left-0 top-0\" ><\/span>        <div class=\"wrapper || lg:grid-col lg:items-center\">\r\n            <div class=\"content || lg:col-start-6 lg:col-span-7 lg:row-start-1 xl:col-start-7 xl:col-span-6\">\r\n                                    <div class=\"lg:mr-16 xl:mr-20\">\r\n                                                    <h2 class=\"text-h2\">Mastering the Art of Digital Workplace Communication<\/h2>\r\n                        <div class=\"wysiwyg-container || mt-6\">\n    <p>In a world where every notification can be a distraction, this training equips you to turn your emails, messages, and digital interactions into tools for clear, professional, and effective collaboration. In just 2 hours, you\u2019ll learn to better structure your communications, choose the right channel, and develop reflexes that reduce misunderstandings.<\/p>\n<a class=\"btn-primary arrow\" href=\"https:\/\/sylbert.com\/wp-content\/uploads\/2026\/04\/COM-101-EN-Ethics-and-Best-Communication-Practices-in-the-Workplace.pdf\" target=\"\"> Download the training plan <span class=\"arrows\"> <span class=\"first\"> <svg width=\"11\" height=\"14\" viewbox=\"0 0 11 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2192_397)\"> <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.44966 0.192982C5.34938 0.0701754 5.19678 0 5.03983 0H0.536063C0.326789 0 0.139314 0.122807 0.0477558 0.311403C-0.0394419 0.5 -0.00892272 0.72807 0.126234 0.885965C1.4342 2.44298 4.08501 5.60088 4.96571 6.64912C5.13575 6.85088 5.13575 7.14474 4.96571 7.34649C4.08501 8.39474 1.4342 11.5526 0.126234 13.1096C-0.00892272 13.2719 -0.0394419 13.4956 0.0477558 13.6842C0.134954 13.8728 0.326789 13.9956 0.536063 13.9956H5.03983C5.19678 13.9956 5.34938 13.9254 5.44966 13.8026C6.25188 12.8465 9.82263 8.5921 10.8734 7.3421C11.0434 7.14035 11.0434 6.84649 10.8734 6.64474C9.82263 5.39912 6.25188 1.14474 5.44966 0.192982Z\" fill=\"white\"><\/path> <\/g> <defs> <rect width=\"11\" height=\"14\" fill=\"white\"><\/rect> <\/defs> <\/svg> <\/span> <span class=\"second\"> <svg width=\"11\" height=\"14\" viewbox=\"0 0 11 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2192_397)\"> <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.44966 0.192982C5.34938 0.0701754 5.19678 0 5.03983 0H0.536063C0.326789 0 0.139314 0.122807 0.0477558 0.311403C-0.0394419 0.5 -0.00892272 0.72807 0.126234 0.885965C1.4342 2.44298 4.08501 5.60088 4.96571 6.64912C5.13575 6.85088 5.13575 7.14474 4.96571 7.34649C4.08501 8.39474 1.4342 11.5526 0.126234 13.1096C-0.00892272 13.2719 -0.0394419 13.4956 0.0477558 13.6842C0.134954 13.8728 0.326789 13.9956 0.536063 13.9956H5.03983C5.19678 13.9956 5.34938 13.9254 5.44966 13.8026C6.25188 12.8465 9.82263 8.5921 10.8734 7.3421C11.0434 7.14035 11.0434 6.84649 10.8734 6.64474C9.82263 5.39912 6.25188 1.14474 5.44966 0.192982Z\" fill=\"white\"><\/path> <\/g> <defs> <rect width=\"11\" height=\"14\" fill=\"white\"><\/rect> <\/defs> <\/svg> <\/span> <\/span> <\/a>\n<\/div>                    <\/div>\r\n                                <div class=\"accordions-container mt-8 || lg:mt-10\">\r\n                        <div class=\"accordion || js-accordion-parent accordion-section || border-b border-black\/30 [.text-and-image-accordions.different-background_&#038;]:border-white\/50 first:border-t\">\n        <button aria-controls\"accordion-answer-0\" aria-expanded=\"false\" class=\"js-accordion-trigger || group || appearance-none relative flex flex-col items-start py-6 w-full cursor-pointer || sm:flex-row sm:items-center sm:gap-x-6 2xl:py-8\">\n                        <h3 itemprop=\"name\" class=\"text-h5 || pr-12 text-left group-hover:!text-accent transition-colors duration-200\">\n                Objectives of the training\n            <\/h3>\n            <div class=\"js-accordion-button || absolute right-0 top-1\/2 -translate-y-1\/2 flex items-center justify-center aspect-square w-4 h-4 transition duration-200 [.text-and-image-accordions.different-background_&#038;_svg_path]:stroke-white [&#038;_svg_path]:transition [&#038;_svg_path]:duration-200 [.group:hover_&#038;_svg_path]:!stroke-accent || sm:h-5 sm:w-5\">\n                <svg width=\"100%\" height=\"100%\" viewBox=\"0 0 21 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 1.75L10.5 10.25L19 1.75\" stroke=\"black\" stroke-width=\"3\"\/>\n<\/svg>\n            <\/div>\n        <\/button>\n        <div class=\"js-accordion-answer || h-0 overflow-hidden\">\n            <div class=\"wysiwyg-container || pb-8 || lg:pb-10 lg:[.accordions_&#038;]:max-w-[60rem] lg:[.accordions_&#038;]:pb-12\">\n    <p>By the end of this course, you will be able to:<\/p>\n<ul>\n<li>Select the appropriate mode of communication for different situations<\/li>\n<li>Apply ethical principles in professional communication<\/li>\n<\/ul>\n<\/div>        <\/div>\n    <\/div>\n    <div class=\"accordion || js-accordion-parent accordion-section || border-b border-black\/30 [.text-and-image-accordions.different-background_&#038;]:border-white\/50 first:border-t\">\n        <button aria-controls\"accordion-answer-1\" aria-expanded=\"false\" class=\"js-accordion-trigger || group || appearance-none relative flex flex-col items-start py-6 w-full cursor-pointer || sm:flex-row sm:items-center sm:gap-x-6 2xl:py-8\">\n                        <h3 itemprop=\"name\" class=\"text-h5 || pr-12 text-left group-hover:!text-accent transition-colors duration-200\">\n                Prerequisites\n            <\/h3>\n            <div class=\"js-accordion-button || absolute right-0 top-1\/2 -translate-y-1\/2 flex items-center justify-center aspect-square w-4 h-4 transition duration-200 [.text-and-image-accordions.different-background_&#038;_svg_path]:stroke-white [&#038;_svg_path]:transition [&#038;_svg_path]:duration-200 [.group:hover_&#038;_svg_path]:!stroke-accent || sm:h-5 sm:w-5\">\n                <svg width=\"100%\" height=\"100%\" viewBox=\"0 0 21 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 1.75L10.5 10.25L19 1.75\" stroke=\"black\" stroke-width=\"3\"\/>\n<\/svg>\n            <\/div>\n        <\/button>\n        <div class=\"js-accordion-answer || h-0 overflow-hidden\">\n            <div class=\"wysiwyg-container || pb-8 || lg:pb-10 lg:[.accordions_&#038;]:max-w-[60rem] lg:[.accordions_&#038;]:pb-12\">\n    <p>Basic knowledge of Microsoft Teams (optional).<\/p>\n<p><strong>Target audience:<\/strong> Managers, administrative staff, customer service teams, or anyone who communicates remotely with colleagues or clients.<\/p>\n<\/div>        <\/div>\n    <\/div>\n    <div class=\"accordion || js-accordion-parent accordion-section || border-b border-black\/30 [.text-and-image-accordions.different-background_&#038;]:border-white\/50 first:border-t\">\n        <button aria-controls\"accordion-answer-2\" aria-expanded=\"false\" class=\"js-accordion-trigger || group || appearance-none relative flex flex-col items-start py-6 w-full cursor-pointer || sm:flex-row sm:items-center sm:gap-x-6 2xl:py-8\">\n                        <h3 itemprop=\"name\" class=\"text-h5 || pr-12 text-left group-hover:!text-accent transition-colors duration-200\">\n                Training plan\n            <\/h3>\n            <div class=\"js-accordion-button || absolute right-0 top-1\/2 -translate-y-1\/2 flex items-center justify-center aspect-square w-4 h-4 transition duration-200 [.text-and-image-accordions.different-background_&#038;_svg_path]:stroke-white [&#038;_svg_path]:transition [&#038;_svg_path]:duration-200 [.group:hover_&#038;_svg_path]:!stroke-accent || sm:h-5 sm:w-5\">\n                <svg width=\"100%\" height=\"100%\" viewBox=\"0 0 21 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 1.75L10.5 10.25L19 1.75\" stroke=\"black\" stroke-width=\"3\"\/>\n<\/svg>\n            <\/div>\n        <\/button>\n        <div class=\"js-accordion-answer || h-0 overflow-hidden\">\n            <div class=\"wysiwyg-container || pb-8 || lg:pb-10 lg:[.accordions_&#038;]:max-w-[60rem] lg:[.accordions_&#038;]:pb-12\">\n    <ol>\n<li><strong>Select the right communication mode for a given situation<\/strong>\n<ul>\n<li>Identify the right channel based on context<\/li>\n<li>Understand the differences between options offered in Teams<\/li>\n<\/ul>\n<\/li>\n<li><strong>Apply principles of ethical communication in the workplace<\/strong>\n<ol>\n<li>Draft effective messages:\n<ul>\n<li>Correct use of To, CC, and Bcc fields<\/li>\n<li>Best practices for writing subject lines and titles<\/li>\n<li>Structure a clear and readable message<\/li>\n<li>Create message templates using Quick Parts<\/li>\n<\/ul>\n<\/li>\n<li>Manage the rise in communications and distractions:\n<ul>\n<li>Use conversation settings to minimize email back-and-forth<\/li>\n<li>Adjust Teams notification preferences to stay focused<\/li>\n<\/ul>\n<\/li>\n<li>Respond effectively to messages:\n<ul>\n<li>Set reasonable response time expectations<\/li>\n<li>Use out-of-office messages wisely<\/li>\n<li>Best practices for reactions and mentions to ensure clarity<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>        <\/div>\n    <\/div>\n    <div class=\"accordion || js-accordion-parent accordion-section || border-b border-black\/30 [.text-and-image-accordions.different-background_&#038;]:border-white\/50 first:border-t\">\n        <button aria-controls\"accordion-answer-3\" aria-expanded=\"false\" class=\"js-accordion-trigger || group || appearance-none relative flex flex-col items-start py-6 w-full cursor-pointer || sm:flex-row sm:items-center sm:gap-x-6 2xl:py-8\">\n                        <h3 itemprop=\"name\" class=\"text-h5 || pr-12 text-left group-hover:!text-accent transition-colors duration-200\">\n                Included with your training\n            <\/h3>\n            <div class=\"js-accordion-button || absolute right-0 top-1\/2 -translate-y-1\/2 flex items-center justify-center aspect-square w-4 h-4 transition duration-200 [.text-and-image-accordions.different-background_&#038;_svg_path]:stroke-white [&#038;_svg_path]:transition [&#038;_svg_path]:duration-200 [.group:hover_&#038;_svg_path]:!stroke-accent || sm:h-5 sm:w-5\">\n                <svg width=\"100%\" height=\"100%\" viewBox=\"0 0 21 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 1.75L10.5 10.25L19 1.75\" stroke=\"black\" stroke-width=\"3\"\/>\n<\/svg>\n            <\/div>\n        <\/button>\n        <div class=\"js-accordion-answer || h-0 overflow-hidden\">\n            <div class=\"wysiwyg-container || pb-8 || lg:pb-10 lg:[.accordions_&#038;]:max-w-[60rem] lg:[.accordions_&#038;]:pb-12\">\n    <ul>\n<li>Complete guide with explanations and step-by-step instructions<\/li>\n<li>Practical exercise sheets<\/li>\n<li>Training certificate<\/li>\n<li>Recognition badge to share on LinkedIn<\/li>\n<li>Free 6-month post-training follow-up<\/li>\n<\/ul>\n<\/div>        <\/div>\n    <\/div>\n                <\/div>\r\n            <\/div>\r\n                            <div class=\"mt-8 || lg:mt-0 lg:col-start-1 lg:col-span-5 lg:row-start-1\">\r\n                        <div class=\"thumbnail w-full rounded-corners\"\n        style=\"padding-bottom: 122.99382716049%\"\n    >\n\n\n    <img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"2100\" src=\"https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2204584-jpeg-1400x2100.jpg\" class=\"rounded-corners\" alt=\"Accordions - Text and image image\" srcset=\"https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2204584-jpeg-1400x2100.jpg 1400w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2204584-jpeg-1024x1536.jpg 1024w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2204584-jpeg-1366x2048.jpg 1366w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2204584-jpeg-1920x2880.jpg 1920w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2204584-jpeg-640x960.jpg 640w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2204584-jpeg-480x720.jpg 480w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2204584-jpeg-350x525.jpg 350w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2204584-jpeg-150x225.jpg 150w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/07\/image-from-rawpixel-id-2204584-jpeg-scaled.jpg 1707w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/>  <\/div>                <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\n\n    <section class=\"text-and-image || section \">\r\n        \r\n<span class=\"absolute  left-0 top-0\" ><\/span>        <div class=\"wrapper\">\r\n            <div class=\"content-container || lg:grid-col lg:items-center\">\r\n                <div class=\"content || lg:col-start-6 lg:col-span-7 lg:row-start-1 bg-white rounded-corners h-full flex items-center px-5 py-12 || sm:px-8 md:px-10 lg:px-12 xl:p-16\">\r\n                    <div>\r\n                                                    <h2 class=\"text-h2\">A Training Program Eligible for <span class=\"colored-text\">Public Subsidies<\/span><\/h2>\r\n                                                <div class=\"wysiwyg-container || mt-6\">\n    <p>The Sylbert Method is officially recognized as a training program eligible for public subsidies, such as those offered by Services Qu\u00e9bec. It supports the continuous improvement of work methods and the adoption of effective, collaborative practices in Microsoft 365.<\/p>\n<a class=\"btn-primary arrow\" href=\"https:\/\/bookings.sylbert.com\/#\/4486185000006298050\" target=\"_blank\" rel=\"noopener\">Schedule a meeting\u00a0<span class=\"arrows\"><span class=\"first\"><svg width=\"11\" height=\"14\" viewbox=\"0 0 11 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2192_397)\"> <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.44966 0.192982C5.34938 0.0701754 5.19678 0 5.03983 0H0.536063C0.326789 0 0.139314 0.122807 0.0477558 0.311403C-0.0394419 0.5 -0.00892272 0.72807 0.126234 0.885965C1.4342 2.44298 4.08501 5.60088 4.96571 6.64912C5.13575 6.85088 5.13575 7.14474 4.96571 7.34649C4.08501 8.39474 1.4342 11.5526 0.126234 13.1096C-0.00892272 13.2719 -0.0394419 13.4956 0.0477558 13.6842C0.134954 13.8728 0.326789 13.9956 0.536063 13.9956H5.03983C5.19678 13.9956 5.34938 13.9254 5.44966 13.8026C6.25188 12.8465 9.82263 8.5921 10.8734 7.3421C11.0434 7.14035 11.0434 6.84649 10.8734 6.64474C9.82263 5.39912 6.25188 1.14474 5.44966 0.192982Z\" fill=\"white\"><\/path> <\/g> <defs> <rect width=\"11\" height=\"14\" fill=\"white\"><\/rect> <\/defs> <\/svg> <\/span> <span class=\"second\"> <svg width=\"11\" height=\"14\" viewbox=\"0 0 11 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2192_397)\"> <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.44966 0.192982C5.34938 0.0701754 5.19678 0 5.03983 0H0.536063C0.326789 0 0.139314 0.122807 0.0477558 0.311403C-0.0394419 0.5 -0.00892272 0.72807 0.126234 0.885965C1.4342 2.44298 4.08501 5.60088 4.96571 6.64912C5.13575 6.85088 5.13575 7.14474 4.96571 7.34649C4.08501 8.39474 1.4342 11.5526 0.126234 13.1096C-0.00892272 13.2719 -0.0394419 13.4956 0.0477558 13.6842C0.134954 13.8728 0.326789 13.9956 0.536063 13.9956H5.03983C5.19678 13.9956 5.34938 13.9254 5.44966 13.8026C6.25188 12.8465 9.82263 8.5921 10.8734 7.3421C11.0434 7.14035 11.0434 6.84649 10.8734 6.64474C9.82263 5.39912 6.25188 1.14474 5.44966 0.192982Z\" fill=\"white\"><\/path> <\/g> <defs> <rect width=\"11\" height=\"14\" fill=\"white\"><\/rect> <\/defs> <\/svg> <\/span> <\/span> <\/a><a class=\"btn-primary dark arrow\" href=\"https:\/\/sylbert.com\/en\/sylbert-method\/\" target=\"\">\u00a0Learn More About the Sylbert Method\u00a0<span class=\"arrows\"> <span class=\"first\"> <svg width=\"11\" height=\"14\" viewbox=\"0 0 11 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2192_397)\"> <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.44966 0.192982C5.34938 0.0701754 5.19678 0 5.03983 0H0.536063C0.326789 0 0.139314 0.122807 0.0477558 0.311403C-0.0394419 0.5 -0.00892272 0.72807 0.126234 0.885965C1.4342 2.44298 4.08501 5.60088 4.96571 6.64912C5.13575 6.85088 5.13575 7.14474 4.96571 7.34649C4.08501 8.39474 1.4342 11.5526 0.126234 13.1096C-0.00892272 13.2719 -0.0394419 13.4956 0.0477558 13.6842C0.134954 13.8728 0.326789 13.9956 0.536063 13.9956H5.03983C5.19678 13.9956 5.34938 13.9254 5.44966 13.8026C6.25188 12.8465 9.82263 8.5921 10.8734 7.3421C11.0434 7.14035 11.0434 6.84649 10.8734 6.64474C9.82263 5.39912 6.25188 1.14474 5.44966 0.192982Z\" fill=\"white\"><\/path> <\/g> <defs> <rect width=\"11\" height=\"14\" fill=\"white\"><\/rect> <\/defs> <\/svg> <\/span> <span class=\"second\"> <svg width=\"11\" height=\"14\" viewbox=\"0 0 11 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2192_397)\"> <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.44966 0.192982C5.34938 0.0701754 5.19678 0 5.03983 0H0.536063C0.326789 0 0.139314 0.122807 0.0477558 0.311403C-0.0394419 0.5 -0.00892272 0.72807 0.126234 0.885965C1.4342 2.44298 4.08501 5.60088 4.96571 6.64912C5.13575 6.85088 5.13575 7.14474 4.96571 7.34649C4.08501 8.39474 1.4342 11.5526 0.126234 13.1096C-0.00892272 13.2719 -0.0394419 13.4956 0.0477558 13.6842C0.134954 13.8728 0.326789 13.9956 0.536063 13.9956H5.03983C5.19678 13.9956 5.34938 13.9254 5.44966 13.8026C6.25188 12.8465 9.82263 8.5921 10.8734 7.3421C11.0434 7.14035 11.0434 6.84649 10.8734 6.64474C9.82263 5.39912 6.25188 1.14474 5.44966 0.192982Z\" fill=\"white\"><\/path> <\/g> <defs> <rect width=\"11\" height=\"14\" fill=\"white\"><\/rect> <\/defs> <\/svg> <\/span> <\/span> <\/a>\n<\/div>                    <\/div>\r\n                <\/div>\r\n                <div class=\"relative mt-5 || lg:mt-0 lg:col-start-1 lg:col-span-5 lg:row-start-1\">\r\n                        <div class=\"thumbnail w-full rounded-corners\"\n        style=\"padding-bottom: 100%\"\n    >\n\n\n    <img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"700\" src=\"https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/bd9e60f903e1316fe9354b8b5eeecb17756b1f9d-1400x700.jpg\" class=\"rounded-corners\" alt=\"Module image\" srcset=\"https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/bd9e60f903e1316fe9354b8b5eeecb17756b1f9d-1400x700.jpg 1400w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/bd9e60f903e1316fe9354b8b5eeecb17756b1f9d-1536x768.jpg 1536w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/bd9e60f903e1316fe9354b8b5eeecb17756b1f9d-2048x1025.jpg 2048w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/bd9e60f903e1316fe9354b8b5eeecb17756b1f9d-1920x961.jpg 1920w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/bd9e60f903e1316fe9354b8b5eeecb17756b1f9d-1024x512.jpg 1024w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/bd9e60f903e1316fe9354b8b5eeecb17756b1f9d-640x320.jpg 640w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/bd9e60f903e1316fe9354b8b5eeecb17756b1f9d-480x240.jpg 480w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/bd9e60f903e1316fe9354b8b5eeecb17756b1f9d-350x175.jpg 350w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/bd9e60f903e1316fe9354b8b5eeecb17756b1f9d-150x75.jpg 150w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/>  <\/div>                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section class=\"cta-banner || section different-background !py-0 || overflow-hidden max-w-none bg-accent relative flex flex-col items-center justify-center just min-h-[28.125rem] section-rounded-corners || lg:min-h-[34.375rem] xl:min-h-[37.5rem] 2xl:min-h-[46.875rem]\">\n        \r\n<span class=\"absolute  left-0 top-0\" ><\/span>        <div class=\"absolute z-10 top-0 left-0 w-full h-full bg-[#031A22]\/35\"><\/div>\n        <div class=\"absolute z-[5] top-1\/2 -translate-y-1\/2 left-1\/2 -translate-x-1\/2 w-full h-full\">\n                <div class=\"thumbnail w-full h-full\"\n        style=\"padding-bottom: 39.0625%\"\n    >\n\n\n    <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1280\" src=\"https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/e8a596edc8086132476f786e6b8e039426ca515c-1920x1280.jpg\" class=\"h-full\" alt=\"Background image\" srcset=\"https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/e8a596edc8086132476f786e6b8e039426ca515c-1920x1280.jpg 1920w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/e8a596edc8086132476f786e6b8e039426ca515c-1536x1024.jpg 1536w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/e8a596edc8086132476f786e6b8e039426ca515c-2048x1365.jpg 2048w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/e8a596edc8086132476f786e6b8e039426ca515c-1400x933.jpg 1400w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/e8a596edc8086132476f786e6b8e039426ca515c-1024x683.jpg 1024w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/e8a596edc8086132476f786e6b8e039426ca515c-640x427.jpg 640w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/e8a596edc8086132476f786e6b8e039426ca515c-480x320.jpg 480w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/e8a596edc8086132476f786e6b8e039426ca515c-350x233.jpg 350w, https:\/\/sylbert.com\/wp-content\/uploads\/2025\/06\/e8a596edc8086132476f786e6b8e039426ca515c-150x100.jpg 150w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>  <\/div>        <\/div>\n        <div class=\"wrapper || relative z-20 || md:grid-col\">\n            <div class=\"flex flex-col items-center text-white text-center py-20 || md:col-start-2 md:col-span-10 lg:py-12 lg:col-start-3 lg:col-span-8 xl:col-start-4 xl:col-span-6\">\n                                    <h2 class=\"text-h2\">Take Back Control of Your Workday<\/h2>\n                                    <p class=\"mt-6\">Fewer surprises. Less chaos. More clarity and collaboration. Our trainings transform work habits using methods you can apply right away. Want to know where to start?<\/p>\n                                    <div class=\"mt-8 || flex flex-col items-center md:flex-row md:gap-5 lg:mt-10\">\n                            <a href=\"https:\/\/bookings.sylbert.com\/#\/4486185000006298050\" class=\"arrow btn-primary\"  target=\"_blank\" rel=\"noopener\" >\n        Talk to an Advisor                    <span class=\"arrows\">\n                <span class=\"first\">\n                    <svg width=\"11\" height=\"14\" viewBox=\"0 0 11 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2192_397)\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.44966 0.192982C5.34938 0.0701754 5.19678 0 5.03983 0H0.536063C0.326789 0 0.139314 0.122807 0.0477558 0.311403C-0.0394419 0.5 -0.00892272 0.72807 0.126234 0.885965C1.4342 2.44298 4.08501 5.60088 4.96571 6.64912C5.13575 6.85088 5.13575 7.14474 4.96571 7.34649C4.08501 8.39474 1.4342 11.5526 0.126234 13.1096C-0.00892272 13.2719 -0.0394419 13.4956 0.0477558 13.6842C0.134954 13.8728 0.326789 13.9956 0.536063 13.9956H5.03983C5.19678 13.9956 5.34938 13.9254 5.44966 13.8026C6.25188 12.8465 9.82263 8.5921 10.8734 7.3421C11.0434 7.14035 11.0434 6.84649 10.8734 6.64474C9.82263 5.39912 6.25188 1.14474 5.44966 0.192982Z\" fill=\"white\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2192_397\">\n<rect width=\"11\" height=\"14\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n                <\/span>\n                <span class=\"second\">\n                    <svg width=\"11\" height=\"14\" viewBox=\"0 0 11 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2192_397)\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.44966 0.192982C5.34938 0.0701754 5.19678 0 5.03983 0H0.536063C0.326789 0 0.139314 0.122807 0.0477558 0.311403C-0.0394419 0.5 -0.00892272 0.72807 0.126234 0.885965C1.4342 2.44298 4.08501 5.60088 4.96571 6.64912C5.13575 6.85088 5.13575 7.14474 4.96571 7.34649C4.08501 8.39474 1.4342 11.5526 0.126234 13.1096C-0.00892272 13.2719 -0.0394419 13.4956 0.0477558 13.6842C0.134954 13.8728 0.326789 13.9956 0.536063 13.9956H5.03983C5.19678 13.9956 5.34938 13.9254 5.44966 13.8026C6.25188 12.8465 9.82263 8.5921 10.8734 7.3421C11.0434 7.14035 11.0434 6.84649 10.8734 6.64474C9.82263 5.39912 6.25188 1.14474 5.44966 0.192982Z\" fill=\"white\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2192_397\">\n<rect width=\"11\" height=\"14\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n                <\/span>\n            <\/span>\n            <\/a>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/section>\n","protected":false},"featured_media":268,"template":"","formation-categories":[80],"class_list":["post-2989","formation","type-formation","status-publish","has-post-thumbnail","hentry","formation-categories-adopt-best-practices-in-professional-communication"],"acf":[],"_links":{"self":[{"href":"https:\/\/sylbert.com\/en\/wp-json\/wp\/v2\/formation\/2989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sylbert.com\/en\/wp-json\/wp\/v2\/formation"}],"about":[{"href":"https:\/\/sylbert.com\/en\/wp-json\/wp\/v2\/types\/formation"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sylbert.com\/en\/wp-json\/wp\/v2\/media\/268"}],"wp:attachment":[{"href":"https:\/\/sylbert.com\/en\/wp-json\/wp\/v2\/media?parent=2989"}],"wp:term":[{"taxonomy":"formation-categories","embeddable":true,"href":"https:\/\/sylbert.com\/en\/wp-json\/wp\/v2\/formation-categories?post=2989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}